Refund & Cancellation Policy

1. Cancellation by Candidate

You may cancel your service request under the following terms:

• Before Work Commences: If you cancel before an operator has begun cropping documents or entering data into the portal, a 100% full refund will be issued immediately.
• After Final Submission: Once an application has been successfully submitted on the official portal and an official acknowledgment receipt has been generated, our technical assistance service is complete and the fee is non-refundable.

2. Failed Portal Submissions & Server Downtime

Government and university exam portals frequently experience heavy server traffic, session timeouts, or technical crashes near deadlines:

• If an official portal experiences technical failure preventing submission before the deadline, you may choose to have our desk retry upon server restoration OR request an immediate 100% refund of our assistance fee.
• If official payment was debited from your card/UPI but the official portal failed to update, we provide full transaction logs and assist you in raising a grievance ticket with the official payment gateway (e.g. SBI ePay / BillDesk).

3. Duplicate Payments

If you are accidentally charged twice due to a network glitch or double-clicking, the extra payment is flagged automatically and refunded to your original payment method within 24–48 hours.

4. How to Request a Refund

To initiate a cancellation or refund inquiry: